Frequently Asked Questions
Everything you need to know about your skincare journey with The INKEY List.
How do I know which products are right for my skin type?
We recommend using our Recipe Builder tool on the website or contacting our askINKEY team for a personalized skincare routine tailored to your specific concerns.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products cruelty-free and vegan?
The INKEY List is a cruelty-free brand. We do not test our products or ingredients on animals. The majority of our range is also vegan-friendly; please check the individual product pages for specific details.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and unused to qualify for a full refund.
How should I store my skincare products?
To maintain the efficacy of the active ingredients, we recommend storing your products in a cool, dry place away from direct sunlight. Some products, like Vitamin C, are best kept in a dark environment.
Can I use multiple active ingredients in the same routine?
Yes, but we suggest introducing new actives slowly. Avoid layering high concentrations of exfoliating acids with Retinol in the same session to prevent irritation.